Question 1

How to buy a ticket for the event?

Accepted Answer

Click on the link https://bit.ly/3fU7sc9 , and you will see a buy now link in the center of image. Click on that link and it will take you to the payment gateway (paypal) . If you already have a paypal account login and pay. If you don't have a paypal account then choose pay with debit/credit card.

Question 2

What happens after payment ?

Accepted Answer

You should receive 2 emails after payment First Emiail from paypal with the payment receipt Second email from no_reply@ppvmailer.com with the subject line "Thank you for purchasing a PPV ticket Ustad Rashid Khan Academy's "Setu Bandanam" with the all the details.

Question 3

How to watch the Live Show?

Accepted Answer

Once the payment is successful, you will receive an email from  no_reply@ppvmailer.com with all the details, and it includes a unique password. 1. Find the email 2. Click on the video url link in the email 3. Enter the password from the email into the box that says "Enter the password"   4. Hit enter and you should have access

Question 4

Entered the password but its asking for Multifactor Authentication code

Accepted Answer

1. Once the live show player window asks for a MFA, please go back to you mailbox and your should have received another emaii (it takes a minute) from no_reply@ppvmailer.com with the subject line "Here is your 2-Factor Auth code" . 2. Open the email and enter the MFA code into the media player.

Question 5

I can't find the email

Accepted Answer

Write an email to kallol.yugantori@gmail.com from the same email id that was used to purchase the ticket and we will resend the email. Alternatively you can call (732) 290-5218 and give us the email id

Question 6

I don't see the option to enter the password

Accepted Answer

1. Try copying the link and open it from a different browser 2. If step 1 does not work Clear your browser cache and cookies, restart the browser and try the link.

Question 7

The Live player server is not woking

Accepted Answer

We have a created a closed facebook group for paid subscribers and will trasmit the live feed there also. Please send a request to join the facebook group  https://www.facebook.com/groups/1180308288974373

Question 8

Is there a whatapp group for troubleshooting

Accepted Answer

For troubleshooting during the show you can also join the Whatsapp group  https://chat.whatsapp.com/E4G3PmXOncS8USYHiPQh2Z

Question 9

1. Computer connected with TV using HDMI cable

Accepted Answer

Connect the computer to the TV using a HDMI cable. Using the TV remote change the source to the new HDMI connection Now everything on the computer screen should be visble on TV Find the email with the details, click on the video link , Enter the password.

Question 10

2. From Mac Book

Accepted Answer

Newer Macs and Apple TVs make screen mirroring amazingly easy. Just turn on the TV and Apple TV, then on the Mac, go through the Apple logo, then "System Preferences," then click "Displays" and select the TV from the "AirPlay Display" taskbar.   To mirror a Mac to other smart TVs without Apple TV, you will need to get a mirroring app designed to work with that TV brand. For Samsung TVs, get the Samsung SmartThing app from the App Store. For a Sony TV, get the AirBeamTV app. A quick Google search can help you find the right app for mirroring your Mac to just about any smart TV.

Question 11

3. From Windows 10 computer

Accepted Answer

Watch this video on youtube for detailed instructions https://www.youtube.com/watch?v=mDumMS-VY5k

Question 12

4. From Samsung devices

Accepted Answer

Watch this short instructional video https://www.youtube.com/watch?v=JehUjyoXMlc

Question 13

5. Other devices

Accepted Answer

There are various other devices available like chromecast, Roku or Amazon firestick which can be used to cast the media from devces to the TV

Thank you for purchasing the ticket for the Live Event.

For inquiries please email kallol.yugantori@gmail.com

Call 732 290-5218

The Show will be a live internet show and you will need a computer or mobile device with high speed internet to watch it.

For troubleshooting during the show you can also join the Whatsapp group

https://chat.whatsapp.com/E4G3PmXOncS8USYHiPQh2Z

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